Privacy policy

Last updated: August 17, 2026

Peppermint and Pine operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Peppermint and Pine is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. We may collect or process personal information depending on how you interact with our website and services, including:

  • Contact details including your name, email address, phone number, billing address and shipping address.
  • Payment and transaction information including payment details, transaction details, products purchased, order history, returns, refunds and cancellations. Payment information is processed through our payment providers.
  • Communications with us including information you provide when contacting us by email, through our contact form or otherwise communicating with us.
  • Device information including information about your device, browser, network connection, IP address and other technical identifiers.
  • Usage information including information about how you interact with and navigate our website, including pages viewed and website activity.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with Peppermint & Pine, we may use your personal information for the following purposes:

  • To process and fulfil your orders. We use your information to process payments, fulfil and dispatch orders, arrange delivery, provide order updates, and manage returns, refunds or other transactions.
  • To provide customer support. We use information you provide to respond to enquiries, assist with orders and communicate with you about our products and services.
  • Marketing and advertising. Where you have chosen to receive marketing communications from us, we may use your information to send you emails about new products, collections, promotions, seasonal updates and other Peppermint & Pine news. You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email. We may also use information about your interactions with our website to help us improve our marketing and advertising.
  • To improve our website and services. We may use information about how customers interact with our website to understand what our customers are interested in and to improve our products, website and shopping experience.
  • Security and fraud prevention. We may use personal information to help provide a secure shopping experience, detect and prevent fraudulent or unauthorised activity, and protect our website, customers and business.
  • Legal and regulatory reasons. We may use personal information where necessary to comply with applicable laws, respond to lawful requests, resolve disputes or enforce our policies and legal rights.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business, provide our products and services, process your orders and payments, and comply with our legal obligations.

This may include sharing personal information with:

  • Shopify and service providers that help us operate our online store, process payments, manage our website and technology, provide customer support and store information on our behalf.
  • Payment providers to securely process payments and transactions.
  • Australia Post and delivery providers where necessary to deliver your order and provide tracking information.
  • Marketing and advertising service providers where we use these services to promote Peppermint & Pine, improve our marketing or understand how customers interact with our website. We only use or disclose personal information for direct marketing in accordance with applicable privacy and marketing laws.
  • Other third parties where you have requested or consented to the disclosure, or where disclosure is reasonably necessary to provide a service you have requested.
  • Government authorities, regulators or other parties where we are required or authorised to do so by law, or where reasonably necessary to protect our legal rights, customers or business.

We do not sell your personal information.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

THIRD PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites or online platforms, including social media platforms and other services that are not operated or controlled by Peppermint & Pine.

If you follow a link to a third-party website, that website will have its own privacy policy and terms of use. We recommend reviewing those policies before providing any personal information.

Peppermint & Pine is not responsible for the privacy, security, content or practices of third-party websites or platforms.

The inclusion of a third-party link on our website does not necessarily mean that we endorse or are affiliated with that website or its operator.

Our website is not specifically directed towards children, and we do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at info@peppermintandpine.com.au and we will take reasonable steps to address the request.

Nothing in this Privacy Policy affects any rights or protections that apply under Australian law.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee the absolute security of information transmitted to or through our website.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, process and maintain records of transactions, comply with our legal and regulatory obligations, resolve disputes and enforce our agreements and policies.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate and where we are legally permitted to do so.

YOUR RIGHTS AND CHOICES

You may have rights in relation to the personal information we hold about you, including the right to:

  • Access your personal information — You may request access to the personal information we hold about you.
  • Correct your personal information — You may ask us to correct personal information that is inaccurate, incomplete, out of date or misleading.
  • Manage marketing communications — If you receive marketing emails from us, you can unsubscribe at any time by using the unsubscribe link included in the email. You may continue to receive essential communications relating to your orders or other transactions.

To request access to or correction of your personal information, please contact us at:

Email: info@peppermintandpine.com.au

We may need to verify your identity before providing access to or making changes to personal information.

We will handle requests in accordance with applicable privacy laws. We will not charge you for making a request to correct your personal information.

For information about how Shopify handles personal information in connection with its services, you can refer to Shopify's privacy information.

COMPLAINTS

If you have a concern or complaint about how Peppermint & Pine has handled your personal information, please contact us in writing at:

Email: info@peppermintandpine.com.au

Please provide as much detail as possible about your concern so that we can investigate and respond appropriately.

We will acknowledge and investigate your complaint and aim to provide a response within 30 days.

If you are not satisfied with our response, or we have not responded within 30 days, you may contact the Office of the Australian Information Commissioner (OAIC) to make a privacy complaint. The OAIC generally requires you to have first raised your concern with the organisation involved.

INTERNATIONAL TRANSFERS

Peppermint & Pine is based in Australia, however some of the service providers we use to operate our website, process payments, provide technology services, store information or support our business may be located outside Australia.

As a result, your personal information may be disclosed to or handled by overseas service providers.

Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the information is handled in accordance with applicable Australian privacy requirements. Australian Privacy Principle 8 contains requirements relating to overseas disclosures of personal information.

The countries in which overseas service providers may be located can change depending on the services we use. Where practicable, we will identify the relevant countries in this Privacy Policy or otherwise make you aware of them.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, the way we collect or use personal information, our services, or changes to applicable laws and regulations.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy and publish the updated version on our website.

We encourage you to review this Privacy Policy from time to time so you are aware of how we manage your personal information.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or would like to request access to or correction of your personal information, please contact us at:

Email: info@peppermintandpine.com.au

Peppermint & Pine is an exclusively online business and does not operate a physical retail store or showroom.