Shipping & Delivery
We want your Christmas goodies to arrive safely and in plenty of time to enjoy them. Here's everything you need to know about ordering and delivery.
1. PRE-ORDERS
Some products are available as pre-orders.
Pre-order products will be dispatched once they become available. Please note that estimated availability dates can change due to supplier, production or shipping delays outside our control.
If your order contains both in-stock and pre-order items, your order will be shipped together once all items are available.
If you'd prefer to receive your in-stock items sooner, we recommend placing separate orders.
2. ORDER PROCESSING
Please allow 3–5 business days for your order to be processed and dispatched.
This timeframe does not include delivery time once your order has been dispatched.
During busy periods, including the lead-up to Christmas and major sales events, processing times may occasionally take longer. We'll always do our best to get your order on its way as quickly as possible.
3. SHIPPING & DELIVERY TIMES
We currently ship Australia-wide using Australia Post and Aramex.
Delivery timeframes are estimates only and may vary depending on your location, postal delays, weather, peak Christmas periods and other circumstances outside our control.
Once your order has been dispatched, the postal compaies estimated delivery timeframe will apply.
Please allow additional time during the busy Christmas period.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery postcode and order size.
The shipping cost displayed at checkout is the applicable shipping charge for your order.
5. LARGE, HEAVY & BULKY ITEMS
Some Peppermint & Pine products are large, heavy or bulky and require specialised delivery. These products are clearly identified at checkout as Shipping – To Be Advised.
A $1 temporary shipping charge is collected at checkout. We will then calculate the actual shipping cost based on the size, weight and delivery address and send a separate invoice for the remaining shipping cost.
The $1 paid at checkout will be deducted from the final shipping cost, and the order will be dispatched once the shipping invoice has been paid.
For larger orders, where the combined size or weight requires specialised freight, we may also need to calculate shipping separately.
6. SHIPPING PARTNER
We currently use Australia Post and Amamex to deliver our orders.
Once your order has been dispatched, responsibility for the delivery of the parcel passes to the carrier, subject to your rights under the Australian Consumer Law.
We cannot guarantee postal delivery timeframes, as delays can occasionally occur outside our control.
For the large/bulky items, we may use another suitable freight provider, depending on the size of the order and delivery location. We will always aim to use the most suitable and cost-effective option available.
7. ORDER TRACKING
Once your order has been dispatched, you'll receive an email containing your tracking information.
You can use the tracking details to follow the progress of your parcel.
If you haven't received your tracking information or have any questions about your order, please contact us using the details on our Contact Us page.
8. DELIVERY ADDRESS & DELIVERY ISSUES
Please carefully check your delivery address before completing your order.
If an incorrect or incomplete address is provided, please contact us as soon as possible. While we'll always do our best to help, once an order has been dispatched, we may be unable to change the delivery address.
If a parcel needs to be re-sent due to an incorrect address supplied at checkout, additional shipping charges may apply. We'll contact you before processing any additional charges.
If your order has already been dispatched, you can also contact Australia Post directly using your tracking information to enquire about possible redirection options.
9. PO BOXES
We are currently unable to deliver to PO Boxes.
Please provide a physical delivery address when placing your order.
10. AUSTRALIA-WIDE SHIPPING
We currently ship within Australia only.
International shipping is not currently available.
11. DAMAGED OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your order arrives damaged, contains an incorrect item, or there is another issue with your order, please contact us within 5 days of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your name
- Order number
- Clear photographs of the item and packaging
- A description of the issue
Please keep the original packaging and affected item until we've had an opportunity to assess the issue, as we may require these to be retained or returned.
If your tracking shows that your parcel has been delivered but you haven't received it, please contact the shipping company first using your tracking information. If the issue cannot be resolved, please contact us and we'll assist where we can.
12. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Nothing in this Shipping & Delivery Policy limits or excludes your rights under the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded under Australian law. Where applicable, you may be entitled to a repair, replacement, refund or other remedy for products that are faulty, damaged, not as described or otherwise fail to meet your consumer guarantees.