Returns & Refunds
We want you to love your Peppermint & Pine purchase. If something isn't quite right, we're here to help.
1. CHANGE OF MIND
We do not accept returns or provide refunds for change-of-mind purchases.
Please take care when selecting your products, as we are unable to offer refunds or exchanges simply because you have changed your mind, selected the wrong item or no longer require the product.
This does not affect your rights under the Australian Consumer Law.
2. DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty, defective or you have received an incorrect item, please contact us as soon as possible and, where possible, within 14 days of delivery.
To help us resolve the issue quickly, please provide:
- Your name
- Order number
- Clear photographs of the item and packaging
- A description of the issue
Please keep the item and its original packaging until we have had an opportunity to assess the issue, as we may ask you to retain or return the item.
3. REPLACEMENTS & REFUNDS
Where an item is confirmed to be faulty, damaged or incorrect, we will work with you to provide an appropriate remedy.
Where appropriate, we will offer a replacement in the first instance. If a replacement isn't available or isn't an appropriate remedy, we may offer a refund or another remedy, depending on the circumstances.
Your rights and the remedy available to you will depend on the nature of the problem and your rights under the Australian Consumer Law.
4. SALE ITEMS
Sale items are not eligible for return due to change of mind.
However, sale items remain covered by the Australian Consumer Law. If a sale item is faulty, damaged, incorrectly described or otherwise does not meet a consumer guarantee, your legal rights still apply.
5. RETURNING AN ITEM
If we ask you to return an item, we'll provide instructions on how to do so.
Please do not send anything back without contacting us first.
Where a return is required because the product is faulty, damaged or incorrect, we'll advise you of the appropriate return arrangements.
6. AUSTRALIAN CONSUMER LAW
Nothing in this Returns & Refunds Policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded under Australian law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product does not meet those guarantees.